The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
Quality and Management
Foundation
ISO/IEC 20000 Foundation
Languages: Arabic, English
Why should you attend?
The ISO/IEC 20000 Foundation training course enables you to develop the competence to support an organization in the Quality and Management field, at Foundation level.
Who should attend?
- Managers and consultants involved in Quality and Management
- Professionals seeking a Foundation certification
Examination and certification
The exam fully meets the requirements of the PECB Examination and Certification Program. After passing the exam, you can apply for the credentials of this training course.