The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
Quality and Management
Lead Implementer
ISO/IEC 20000 Lead Implementer
Languages: English
Why should you attend?
The ISO/IEC 20000 Lead Implementer training course enables you to develop the competence to support an organization in the Quality and Management field, at Lead Implementer level.
Who should attend?
- Managers and consultants involved in Quality and Management
- Professionals seeking a Lead Implementer certification
Examination and certification
The exam fully meets the requirements of the PECB Examination and Certification Program. After passing the exam, you can apply for the credentials of this training course.