Quality and Management

ISO 21001 Lead Implementer

The ISO 21001 Lead Implementer training course enables you to develop the necessary competencies to support an educational organization in planning, implementing, managing and maintaining a management system for educational organizations (EOMS) based on the requirements of ISO 21001. During this training course, you will explore the different components of an EOMS, including the EOMS policy and objectives, procedures, performance evaluation, management commitment, internal audit, management review and continual improvement.

ISO 21001 Lead Auditor

The ISO 21001 Lead Auditor training enables you to develop the necessary expertise to perform an Educational Organizations Management System (EOMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

ISO 21001 Foundation

The ISO 21001 Foundation training enables you to learn the basic elements to implement and manage an Educational Organizations Management System (EOMS) as specified by ISO 21001. During this training course, you will be able to understand the different modules of an EOMS, including EOMS policy, procedures, performance evaluation, management commitment, internal audit, management review and continual improvement.

ISO/IEC 20000 Lead Implementer

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

ISO/IEC 20000 Lead Auditor

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

ISO/IEC 20000 Foundation

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

ISO/IEC 17025 Lead Implementer

ISO/IEC 17025 Lead Implementer training enables you to develop the necessary expertise to support laboratories to meet the requirements of the standard by implementing a quality control system based on ISO/IEC 17025. During this training course, you will also gain a thorough understanding of the best practices of an LMS in testing and calibration laboratories in order to produce reliable measurement results and open your laboratory`s doors for accreditation and international recognition.

ISO/IEC 17025 Lead Assessor

The ISO/IEC 17025 Lead Assessor training enables you to effectively lead a laboratory towards the ISO/IEC 17025 accreditation by enhancing your understanding of the laboratory’s quality, administrative and technical operations. This training course will equip you with the necessary skills and expertise to plan and lead an ISO/IEC 17025 accreditation assessment.

ISO/IEC 17025 Foundation

ISO/IEC 17025 Foundation training enables you to learn the basic components to implement and manage a Laboratory Management System (LMS) as specified in ISO/IEC 17025. During this training course, you will be able to understand the different modules of a LMS, including LMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

ISO 13485 Lead Auditor

ISO 13485 Lead Auditor training enables you to develop the necessary expertise to perform a Medical Devices Quality Management System (MDQMS) audit by applying widely recognized audit principles, procedures, and techniques.