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ISO/IEC 20000 Lead Implementer

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

ISO 9001 Lead Auditor

The PECB ISO 9001 Lead Auditor training course enables you to develop the necessary competence to perform quality management system (QMS) audits by applying widely recognized audit principles, procedures, and techniques. This training course combines the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other good practices of auditing and integrates them into a comprehensive methodology which enables you to successfully plan, conduct, and close ISO 9001 conformity assessment audits.

ISO/IEC 20000 Lead Auditor

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

ISO 9001 Foundation

ISO 9001 Foundation is a two-day training courses which focuses on the concepts of quality and quality management, and provides an overall explanation of ISO 9001 requirements for a quality management system (QMS)

ISO/IEC 20000 Foundation

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

ISO 18788 Lead Implementer

ISO 18788 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Security Operations Management System (SOMS) based on ISO 18788. The SOMS implementation ensures the protection and safeguarding of clients’ lives and property by respecting the fundamental freedoms, human rights, and national and international laws. During this training course, you will gain a thorough understanding of the best practices of Security Operations Management Systems and be able to apply them in an organization.

ISO 22301 Lead Auditor

The ISO 22301 Lead Auditor training course will equip you with the necessary competencies to audit business continuity management systems (BCMSs) based on best audit practices and principles. It will provide you with the knowledge and expertise required to navigate the complex landscape of BCMS audits, ensuring that organizations can effectively safeguard their operations and maintain continuity in the face of diverse disruptions and uncertainties.

ISO 18788 Lead Auditor

The ISO 18788 Lead Auditor training enables you to develop the necessary expertise to perform a Security Operations Management System (SOMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

ISO 22301 Lead Implementer

Disasters have various impacts in organizations. Disasters can result from natural events, information security breaches, or various other incidents. They are often unpredictable and that highlights the significance of preparedness in setting your business apart and shaping its future. As such, proper planning is essential in reducing risks, minimizing consequences, and managing the negative impacts of disasters and incidents while ensuring the continuity of daily operations to meet customer needs without interruption.

ISO 18788 Foundation

The ISO 18788 Foundation training enables you to learn the basic elements to implement and manage a Security Operations Management System (SOMS) as specified by ISO 18788. During this training course, you will be able to understand the different modules of a SOMS, including the SOMS policy, legal requirements/implications, risk assessment, management commitment, internal audit, management review and continual improvement.